AM
Alisha M

1 reviews | Active since Feb 2018

28 Feb 2019, 12:01

*****ing my salary

There was an SMS subscription and service fee added to my Edgars account without my permission and the process of getting this cancelled and refunded has been very frustrating. I logged this query via email and phone last week Friday and until today I am still awaiting feedback. I am not going to pay these outstanding amounts, you have no right to debit my account without my permission, you always say calls are recorded so I suggest you find this call and resolve this with a matter of urgency.

0
Replies (1)
Edgars
Edgars's reply28 Feb 2019, 14:54
Official
Hi Alisha

Thank you for making contact with us.
Please note that the product has been cancelled and the fees were reversed . We are following up on the service fee and feedback will be provided to you.
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Kind regards

The Edgar's Customer Experience Team
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Best regards,