*****ing money from the elderly

My Grandmother is a 71 year old pensioner. she has an Edgars account and has been paying it loyally for the past few years. when she enquired why her account balance seems to never go down despite her numerous payments she was informed that an amount was deducted for supposed cellphone airtime. <br> She never signed any contract nor did she ever subscribe to any service that would justify this. furthermore when she informed the lady at enquiries she was informed that they cannot assist her as it is out of their hands. <br> <br> I urge Edgars to investigate this and refund the money that was ********ly debited against my grandmother's account. Should this not be done we will have no choice but to ensue legal action.