NK
Natalie K
1 reviews | Active since Sept 2016
08 Sept 2016, 14:21
*****ing from the elderly!!!!
<p>7 months ago my gran who is 85 and in an old age home gets her statement and Edgars has loaded some "Purchase Taste Travel and Eve" onto her account without her permission. For the last 7 months i have being trying to sort this out and get it credited. I even rented a wheel chair and took my gran to Edgars East Rand Mall to try and get some ac tion. I have being back a further 2 times and have made over 100 calls pertaining to this matter. Every other day my gran is receiving threataning sms's stated that she will be handed over. Her orignal amount outstanding was R5.55 now it is over R250. I am at my wits end!!!! </p>
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Edgars's replyOfficial
17 Sept 2016, 11:35We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised we have raised your concerns with our club department and revert with feedback shortly.
We assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply17 Sept 2016, 11:35
Official
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised we have raised your concerns with our club department and revert with feedback shortly.
We assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,