KS
Kayleigh S

1 reviews | Active since Aug 2010

14 Jan 2016, 15:08

*****ing & cheating from thier customers.

In December 2015 I purchased a Triumph sports top, being in a rush as I was preparing for my holiday, the tag said R249.95 I paid and left. <br> <br> When I got home & started taking prices off gifts and items for myself, I peeled the label and behind said R189,95. So this to me is theft? it is *****ing money from me, your customer (who's monthly installments are 2k & a account holder for many MANY years). <br> I posted this finding on Facebook, the comments and shares were scary!! And I got asked to inbox edgards my details..I did so on the 5/01/2016 and again on 7/1/2016.<br> I also called the store for the Branch manager, who was too busy to take my call or return a call after leaving my details.<br> Today I looked for my post on FB ******** it has been deleted by EDGARS. Trying to hide & not deal with issues, that's a real problem for me.<br> That is ********* and utterly shocking.<br> <br> I will keep exposing the ******* you are, yes you might have ****** R60.00 from me, its the principle! <br> R60.00 from each customer adds up.<br> <br> I just hope you can handle the loss of the business you will get from all the people tired of EDGARS *****ing and ripping them off .. and rather going to ethical retail outlets.

0
Replies (1)
Edgars
Edgars's reply17 Jan 2016, 14:59
Official
Hello Kaydsp,

Thank you for raising your apprehensions with is. Please note we have referred this query to management to address, as that is not manner in which we conduct business. Please take the item to the store with the tags and the proof of purchase, the store manager will liaise with you regarding this matter.

We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,