CS
Chantel S
1 reviews | Active since May 2010
08 Apr 2019, 21:42
Stay a way from EDGARS they change your card wheter it is you requesting or some idiot 1000 km from you
I paid my account in full November 2018. In March I started getting sms's that I need to pay my account. On investigating it was found somebody did a card swop in Amanzamtoti and the person bought R1799 on my account, I am in Lephalale have not requested any new cards. This has been reported with police affedavits to Edgars ***** department. Yet I am still threatenend.
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Replies (2)
Edgars's replyOfficial
09 Apr 2019, 08:27Dear Chantel
Thank you for bringing this matter to our attention thus allowing us the opportunity to rectify our shortfalls/
Please accept our sincere apologies for the inconvenience and disappointment caused .
We will follow up with our ***** department as they have been busy with investigations last month .
We will ensure that you receive final feedback in the next 48hrs.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention thus allowing us the opportunity to rectify our shortfalls/
Please accept our sincere apologies for the inconvenience and disappointment caused .
We will follow up with our ***** department as they have been busy with investigations last month .
We will ensure that you receive final feedback in the next 48hrs.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply09 Apr 2019, 08:27
Official
Dear Chantel
Thank you for bringing this matter to our attention thus allowing us the opportunity to rectify our shortfalls/
Please accept our sincere apologies for the inconvenience and disappointment caused .
We will follow up with our ***** department as they have been busy with investigations last month .
We will ensure that you receive final feedback in the next 48hrs.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention thus allowing us the opportunity to rectify our shortfalls/
Please accept our sincere apologies for the inconvenience and disappointment caused .
We will follow up with our ***** department as they have been busy with investigations last month .
We will ensure that you receive final feedback in the next 48hrs.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
CS
Chantel S's updateReviewer Update
15 Apr 2019, 11:39I still keep getting emails and sms'e that I owe you money. After closing the account in store and with ***** Depatment you have allowed another purchase of R1600 rand on my Name???????? I don't get feedback you have blacklisted me but you are allowing this to continue. How is the possible
CS
Chantel S's update15 Apr 2019, 11:39
Reviewer Update
I still keep getting emails and sms'e that I owe you money. After closing the account in store and with ***** Depatment you have allowed another purchase of R1600 rand on my Name???????? I don't get feedback you have blacklisted me but you are allowing this to continue. How is the possible