DN
Desiree N
1 reviews | Active since Aug 2013
12 Nov 2015, 10:06
Statements
Why must I requested my statements every single month? As per Legodile Komane \Statements are dispatched after the billing cycles have been finalized on the second week of each month"If that is true"
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Edgars's replyOfficial
16 Nov 2015, 11:24Hello Dpmjas,
Thank you for bringing this matter to our attention. Please be advised we have updated your email address to the Gmail one and have also emailed you the statement. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have updated your email address to the Gmail one and have also emailed you the statement. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply16 Nov 2015, 11:24
Official
Hello Dpmjas,
Thank you for bringing this matter to our attention. Please be advised we have updated your email address to the Gmail one and have also emailed you the statement. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have updated your email address to the Gmail one and have also emailed you the statement. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,