1 reviews | Active since Nov 2015
Standing in a queue for more than an hoir
<p>The service received at Edgars Southgate mall was the worst ever. Been standing in a queue for more than an hour with less or no movement at all. After that they bribe us with chocolates. I am never buying at this store in Southgate mall.</p>
We have escalated the complaint to the Edgars South gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and you stood in a queue for along time and t you were provided with chocolates, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars South gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and you stood in a queue for along time and t you were provided with chocolates, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.