MG
Mervin G

1 reviews | Active since Sept 2011

17 Oct 2018, 14:47

Staff with terrible attitude

Just wasted my time taking the afternoon off to return 2 pairs of shoes that don't fit my girlfriend. I did have proof of purchase and at first was told sale items can only be returned within 7 days. Another told me within 30 days. Obviously no one is sure about the correct terms and conditions. Items were bought on 15 sept..its 2 days later. Are u going to have me keep items that are of no use to me. The arrogant behaviour of the salesperson is shocking. I was treated Iike I committed a crime or worse. Shocking behaviour from staff.

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Replies (1)
Edgars
Edgars's reply18 Oct 2018, 12:52
Official

Thank you for sharing your experience with us . We apologise for the inconvenience caused to you . Our returns policy is 30 days , however we will escalate your query to our manager for further assistance and final feedback will be provided to you.
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Kind regards

The Edgar's Customer Experience Team