1 reviews | Active since Aug 2012
Staff who lie and *****s from their company
Visited sandton edgars with the aim of shopping in peace. Upon shopping my sister noticed a security guard named Chipiwa taking out lipstick hidden in a denim jumpsuit in the luckybrand section. Chipiwa noticed my sister had seen her. She then came to me in the underwear section to let me know wat she saw to which i rep**** its none of our business. Once done shopping and paying for my items i exited the store. To my surprise another security calvin awaited me and ask me to go back in as someone wanted to speak to me. It was Chipiwa. He checked my packets and saw my items and the slip. He then pulled a empty mac lipstick box and said this. I look startled and said u just took that out ur hand. Upon my tantrum calvin and chipiwa apologised profusely as i had caught up with their ****. I requested to spk to a manager who was steven. I had the entire conversation recorded. He gave me a name of the head of cust service to lodge a complaint. Chipiwa seemed very scared and had her name badge turn around so i didnt see her name. Its impossible to type the entire story out on hello peter however require the head of the sandton store to call me as I am taking this matter to my lawyer.
Thank you for raising your concerns with us. Please be advised management is in receipt of this query and the chain manager was notified of this matter. We must sincerely apologise for the overall experience. Investigations will be conducted and upon findings, feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised management is in receipt of this query and the chain manager was notified of this matter. We must sincerely apologise for the overall experience. Investigations will be conducted and upon findings, feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
