Staff unwilling to make a mere call to voda repai

I returned my phone to Edgars after it couldn't switched on anymore on the 21 Feb and I made a follow up call with Edgars on Tuesday 24 Feb( the lady told me that she's hasn't contacted Vodacom repairs to check the progress the phone's assessment, well later she told me that the phone has been received by Vodacom repairs and I should call on 3 March to check) ... I later called Edgars on Friday the 27th and enquired, and again the lady told me that hasn't called Vodacom repairs (disappointed I was), due to her evident unwillingness to call Vodacom Repairs I then call Vodacom repairs to ask progress, and the Vodacom repairs guys told me to go to Edgars to pick a new handset, I then called Edgars about the approval and that they should call Vodacom just to get the reference number ( that was at around 14H00).. I later went to Edgars in At Around 16H50( 2.5 hours later), and the lady had not made the call to get the reference number needed to process the transaction ( and now I have to further wait to get handset.