STAFF UNCOMPETENT AND UNWILLING TO HELP
<p>Had the worst experience with Edgars Centurion. My fiance bought a Aldo handbag for me about two months ago for my birthday from Centurion Edgars and it broke after a month's use. We didn't had the slip as my sister bought it because she knew which one I wanted and she paid with cash which my fiance gave her. Now apparently they can't go on there system to trace the transaction and they don't want to replace the handbag. First we had and still have problems with Edgars delivery from the online purchases and now this. I will never buy from them again!! Now I can't use my R900 handbag because they are to lazy and rude to do their job!!</p>
We have escalated the complaint to the Edgars Centurion management to address as our valued customer is not happy with the quality of the handbag that was purchased in store. Also be advised that as per Edcon policies a proof of purchase needs to be included regarding the refunds and exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Centurion management to address as our valued customer is not happy with the quality of the handbag that was purchased in store. Also be advised that as per Edcon policies a proof of purchase needs to be included regarding the refunds and exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
I understand that there needs to be a proof of purchase, but I have receive it for my birthday so usually you don't get you present with the slip attacjhed. I just can not understand how there is absolutely no way to track the purchase via a date or barcode. Surely Edgars have a list of transactions.
I understand that there needs to be a proof of purchase, but I have receive it for my birthday so usually you don't get you present with the slip attacjhed. I just can not understand how there is absolutely no way to track the purchase via a date or barcode. Surely Edgars have a list of transactions.
Jerry the control manager of Centurion resolved the matter within a day. Very friendly and helpful and apologised sincerely.
Jerry the control manager of Centurion resolved the matter within a day. Very friendly and helpful and apologised sincerely.