JR
Johnny R
1 reviews | Active since May 2015
22 Jun 2015, 20:23
Staff unable to sort out Edgars card.
After 35 years of business between Mrs. Rebello and Edgars there seems no urgency in sorting out Mrs. Rebello Edgars card. As this card was ****** by handbag snatcher. Week after week facing embarrassment on Purchases. This meant Mr. Rebello had to accompany Mrs. Rebello on purchases after have managing the account for so many years with no problems. How can we sort this out ? I just do not know !<br>
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Replies (1)
Edgars's replyOfficial
24 Jun 2015, 11:23Hello Johnny Rebello,
As per our telephonic discussion, kindly note the FICA department received all documents and the Secondary card holder can go to the store with her ID book and she will be given a new card. Please accept our sincerest apologies for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
As per our telephonic discussion, kindly note the FICA department received all documents and the Secondary card holder can go to the store with her ID book and she will be given a new card. Please accept our sincerest apologies for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Edgars's reply24 Jun 2015, 11:23
Official
Hello Johnny Rebello,
As per our telephonic discussion, kindly note the FICA department received all documents and the Secondary card holder can go to the store with her ID book and she will be given a new card. Please accept our sincerest apologies for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
As per our telephonic discussion, kindly note the FICA department received all documents and the Secondary card holder can go to the store with her ID book and she will be given a new card. Please accept our sincerest apologies for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***