1 reviews | Active since Jan 2015
staff refused to assist me
Tonight I was at canal walk edgars to pay my account and buy a jacket and few shirts. On my way to pay 21:05 I was told that I could not pay at customer service but at the pay point at sports gear. On my arrival there were 3 cashiers and nobody acknowledge my presence. I asked who would assist and the lady rep**** they closed I must go upstairs. I said the staff sent me here. They ignored me and started cashing up. I prompted for response and was ignored. My wife who is a complaints manager then asked them are you actually ignoring a customer and 1 walked away. I then said they call a manager and continued to ignore me, counting money, I then left my clothing I wanted to purchase and left the store. It is sad that your company wants our business but treats customers in this bad manner. And for a store situated in a mall with supposedly excellent service is really bad. I could not get their names as name tags were inside out with the magnet visible. I however have pictures of the two cashiers. You have lost a customer, I will be closing my account and move to a business who respects and values me.
Our attempt to contact you at 12:00 PM was unsuccessful.
Kindly note we have referred this matter to the store manager for intervention as it could have been handled in a different light. Our daily mandate is to satisfy our customer's needs and render excellent service. Thus all concerns raised on this matter will be addressed accordingly.
Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs immediate attention. We assure you the store manager will investigate and address the staff. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 12:00 PM was unsuccessful.
Kindly note we have referred this matter to the store manager for intervention as it could have been handled in a different light. Our daily mandate is to satisfy our customer's needs and render excellent service. Thus all concerns raised on this matter will be addressed accordingly.
Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs immediate attention. We assure you the store manager will investigate and address the staff. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number
Kind regards.
Edcon customer experience team,
***