staff not being empathetic and quality not up to standard

<p>I bought a pair of Sissyboy heel on the 25 July 2016 for R300.00(promotional price) the shoe original price was R499.00 after few days of wearing it not even a month after I realised it has broken then i took its box and cash sleep and returned it. I asked the security to refer me to the manager as I wanted to lay a complaint and I was refered to the lady named Joyce Brown. It was during my lunch hour at work. She came out and greeted me we stood there for more than 5 minutes arguing about the state of the shoe she never touched the 30 day policy on the back of the till slip and the other clients were walking around listening to her telling me how am not a lady for not cleaning my shoe and allowing someone to tell me that the shoe is broken. When I explained to her that I do not wear the shoe on a daily basis she said if I was not the shoe would not be broken to me that was her calling me a ****... I came down explaining to her that it is not the first time am buying that brands name I have got few at home that are still in good condition but why that one she then gave me an excuse that the shoe was on promotion. She showed me her shoe she was wearing and compared my situation to hers saying she has bought hers shoe also for R300 long time before mine and its still clean and in good condition saying I should have returned the shoe on the first day after wearing it whereas I returned it on the first day after noticing the problem. She made me feel small and worthless. Buying a sissyboy shoe is all about comfort and quality but i did not receive that satisfaction. I asked Joyce Brown what is the process of complaint when am not satisfied with the resolution from the store she said check at the back. She was supposed to inform me as the consumer. I called the number at the back and a friendly staff assisted me and I was contacted within24 hours and only to find out Joyce Brown was not a store manager. A store manager came and greeted me we sat down and he explained the process to me. I am unhappy as this is affecting me. Am sitting here thinking what am I going to wear tomorrow morning at work...my shoe is still by Edgars stores in King Williams town</p>