Staff negligence causes great inconvenience
<p>I bought a pack of underwear, paid and left the store. When I got home and opened the pack, I realised that he anti-theft device is still attached to the clothing. Now I'm not able to remove this without damaging the clothing so my only option is to keep the item and return to Edgars to have it removed. This is completely unacceptable and also the device is clearly useless since i carried it out of the store without detection. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. However you will need to visit the store again for them to be able to remove it for you, It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. However you will need to visit the store again for them to be able to remove it for you, It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. We apologise again for any frustrations incurred. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
At the end of the day I'm still left with the problem. I must make time to go to Edgars again. I will be returning the item and will get a refund as I have since purchased the same underwear pack at Stuttafords which was actually cheaper!!! What a poor experience.
At the end of the day I'm still left with the problem. I must make time to go to Edgars again. I will be returning the item and will get a refund as I have since purchased the same underwear pack at Stuttafords which was actually cheaper!!! What a poor experience.