1 reviews | Active since Feb 2012
Staff need to realise the Importance os Customers
I was utterly disappointed at the service I received at the EDGARS Chatsworth Store 21/02/2015.<br> <br> I had purchased a few items , got to the till point. The ladies and gentleman here seem to so in grossed in their own conversation talking in codes and laughing . This is an insult to us customers. Paid for the items only to realise the price tag on the shoes was different to that on the till slip, went back to advise. When my daughter and myself turned back these staff members were looking at us in the cynical manner and laughing. Got to the cashier to advise she did not apologize , just did the refund . If the cashier had checked properly at the price on the tag and what had scanned and I would have not gone back to dispute.<br> <br> <br> First this rudeness is not acceptable when you servicing customers, if when want to laugh and chat about people do it privately and not in front of the customers. <br> Service is pathetic when I asked another staff member to see the Manager , she told me to go to the back and ask instead of telling us to wait she get the Manager. Edgar's is a huge Brand and considering this unprofessional behaviour not acceptable and disrespectful
Thank you for bringing this matter to our attention. As per our telephonic discussion, We do apologise for the inconvenience and discomfort caused.
We can understand the frustration this experience has caused you. We have therefore forwarded your concerns to the store manager of Edgars Chatsworth to look into and address accordingly. We have also requested an apology letter as per your request.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you again for taking the time to alert us of your experience.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, We do apologise for the inconvenience and discomfort caused.
We can understand the frustration this experience has caused you. We have therefore forwarded your concerns to the store manager of Edgars Chatsworth to look into and address accordingly. We have also requested an apology letter as per your request.
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you again for taking the time to alert us of your experience.
Thank you for your patience and continued support.
Kind Regards
Edcon Customer Experience Team
***
