PS
Pieter S
1 reviews | Active since Mar 2010
28 Aug 2015, 20:07
Staff do not bother to assist
It is a pity the only Edgars branch in Kimberley always willing to assist in any way they can In Kimberley CBD are closing as the branch in the mall do not know what customer service is.Sunday 2 August i took Jeans (they were 2 for the price of one when purchased) to show them what happened after one wash but nobody were able to assist as everybody did not work in that department or we will look for the responsible person to complain to but ..wait in vain ,maybe because they were mourning as the music they played sounded like funeral music. Please re-open the real customer orientated shop and close the one in the mall or change the staff and music
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Replies (1)
Edgars's replyOfficial
01 Sept 2015, 16:00Hello DPNC,
Thank you for notifying us of the Lapse in service. Please be advised we have referred this query to the store manager to address as it could have been handled in a different, Branded items are booked for quality assessment and non-branded items are taken to the store and the store manager will use his discretion. We
apologise for the overall experience. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the Lapse in service. Please be advised we have referred this query to the store manager to address as it could have been handled in a different, Branded items are booked for quality assessment and non-branded items are taken to the store and the store manager will use his discretion. We
apologise for the overall experience. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply01 Sept 2015, 16:00
Official
Hello DPNC,
Thank you for notifying us of the Lapse in service. Please be advised we have referred this query to the store manager to address as it could have been handled in a different, Branded items are booked for quality assessment and non-branded items are taken to the store and the store manager will use his discretion. We
apologise for the overall experience. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the Lapse in service. Please be advised we have referred this query to the store manager to address as it could have been handled in a different, Branded items are booked for quality assessment and non-branded items are taken to the store and the store manager will use his discretion. We
apologise for the overall experience. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***