1 reviews | Active since Sept 2017
Staff at Edgars, The Grove Mall
The staff at Edgars the Grove Mall is Unbelievably rude!
I am a shy and friendly person so I dont usually act rude or come across as rude! Every single time I visited Edgars in The Grove Mall , staff member were rude, had a bad attitude , ignored me, spoke in a different language, were slow and just didn't care when I asked for assistance.
I asked the lady at the till why they are so rude and then she looked at me , ignored me and commented to her collegue in a different language saying," these white people" and clicked her tongue thinking I don't understand them!
I walked out thinking to myself that I work witn customers everyday who arent nice to me and also act rudely however I keep up a good front and stay friendly.
If they dont like their job they should go and look for another one.
People go to edgars wanting to have a good shopping experience, having rude staff help you make it unpleasant.
I understand if customers are rude but they are still customers.
We have escalated the complaint to Edgars the Grove Mall management to address as our valued customer is not happy that the staff members were rude to our valued customer as they spoke in their language . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to Edgars the Grove Mall management to address as our valued customer is not happy that the staff members were rude to our valued customer as they spoke in their language . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***