1 reviews | Active since Jan 2017
STAFF AT EDGARS CARLETONVILLE TRAINED TO SNIFF OUT SMELLS AND MANAGER AGREES
<p>I returned 2 tracksuit pants which I did not try on because the bottoms did not fit over my feet.</p> <p>There was a mark on one of them which I never noticed because I did not fit it on to notice.</p> <p>When I took it back the cashier started smelling and sniffing my clothes for about 10 minutes. Sniffing it in every corner possible in front of all the customers. She then came to the conclusion it was the smell of yoghurt. I was apparently eating yogurt and trying on clothes. I dont eat yoghurt.She proudly went to call the manager to tell her her findings and the manager agreed . It was yoghurt. They could not exchange it.</p> <p>After a huge argument I left with my returns and phoned the head office. An hour later the manager phoned to tell me to bring the clothes back for a refund.</p> <p>I took them back and they still would not refund me but would give me a voucher after a long debate</p> <p>The manageress is rude and unfit to be in that position. </p> <p>On further inspection to the pants I saw that it was a faded crease in the material and not a stain.</p> <p>Edgars Carletonville will never see me again. Sniffing staff should be fired</p> <p> </p>
We have escalated the complaint to the Edgars Carletonville Mall management to address as our valued customer is not happy that the consultant sniffed items that you brought in store for an exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Carletonville Mall management to address as our valued customer is not happy that the consultant sniffed items that you brought in store for an exchange. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
