1 reviews | Active since Jan 2012
STAFF AT CRESTA AND RED SQUARE ARE SOOO RUDE AND UNHELPFUL
I bought cosmetics from Clearwater as a gift and unfortunately the recepient wanted a gift voucher . So i went to the nearest Edgars which is cresta and i was told they couldn't help because they don't have the product so I must go to RED SQUARE. I went to RED SQUARE n was told they couldn't help I must go back to where I bought it. Why must this happen ? Surely Edgars can refund their customers if they don't want the products any more.
We have reported the complaint to the Edgars resta Mall management to address as our valued customer is not happy that they were not helpful in store when yu returned goods that were purchased at Redsquare clear water, we apologise that you had to go back to the original store of purchase to receive assistance . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have reported the complaint to the Edgars resta Mall management to address as our valued customer is not happy that they were not helpful in store when yu returned goods that were purchased at Redsquare clear water, we apologise that you had to go back to the original store of purchase to receive assistance . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.