PN
Phumzile N

1 reviews | Active since Dec 2017

14 Dec 2017, 20:55

Staff and security treated me as a shoplifter

Went into Edgar's South gate on the 12/12/2017 for nail polish, took the nail polish, a light in complexion consultant at the counter offered help but as I knew which colours I wanted it was not necessary than I browsed around the shop took summer slip on's and a body cami, than I went to the free2bu section for a jean and that's where the light in complexion consultant went to go whisper something to the security guard pointed at me when she saw I had seen her she quickly ran off to her station , the guard now following me than went to go stand by the door as if she's waiting upon me with ****** goods I than returned everything that I had intended to buy exactly where I took them than went out and confronted the guard as I was so livid, The goods I was to buy surely was about +- R700 but decided not to spend my money on a shop that its employers treat customers as *****'s I will never spend anything on Edgar's and they lost a customer who loved shopping there.

0
Replies (2)
Edgars
Edgars's reply15 Dec 2017, 11:44
Official

Thank you for sharing your experience with us.We are sorry for the frustrations caused .At no point in time did the security guard approach you in any way .However we will discuss this incident with management to review the camera footage and provide you with feedback.

Your ***/GO

Kind regards

The Edcon Customer Experience Team

Edgars
Edgars's reply15 Dec 2017, 11:45
Official

Thank you for sharing your experience with us.We are sorry for the frustrations caused .At no point in time did the security guard approach you in any way .However we will discuss this incident with management to review the camera footage and provide you with feedback.

Your ***/GO

Kind regards

The Edcon Customer Experience Team