1 reviews | Active since Dec 2015
Staff and Customer Safety NOT a Concern
I walked pass Redsquare (Stellenbosch) I noticed that RS is the only other shop open in the mall besides Woolies. As I walked pass I noticed that there were only 2 assistants in the store & 2 suspicious looking men with hoody tops covering their face . The 2 ladies looked very uncomfortable & had reason to be since no security personnel were on duty at the time. It came to my attention that the security staff at RS only work the normal trading hours of the store & that this store will trade even later ****il 8pm) a week before Xmas. I find it strange that no managers are on duty when this store trades extended hours, surely management should be present if any customer query arise that the store assistants cant resolve.Safety of the staff as well as customers is obviously not a priority, but profit and meeting targets are. Especially if one considers the time of year & recent spike in mall ******ies, surely RS should've considered these factors & put steps in place to mitigate these risk.RS jeopardises the safety of their employees to meet their goals.This all said, I certainly won't be support this branch or any other branch who performs business like this. My safety comes firs
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the safety in the store especially those of the employees and customers as they are the most important stakeholders of the business.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
We have also notified management of the concerns raised regarding the safety in the store especially those of the employees and customers as they are the most important stakeholders of the business.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
