1 reviews | Active since Feb 2017

26 Sept 2017, 13:02

Spurious Edgars Airtime Subscription

Edgars added an Airtime Subscription to my monthly bill without asking. From the forums so far I can deduce that they have done this to thousands of clients without their permission. And to add to their spurious airtime deduction theft racket, they make it impossible to cancel this service. The normal edgars customer's accouter call center are incapable of canceling it, and are also incapable of transferring your call. The numbers that they do give you to cancel it through both don't responds at all, just a busy signal.

When eventually I got a reference number (by phoning the customer service number and alternating between shouting and pleading till Salomone could agree to help me), I was told it would be canceled and I would be called back. To my utter lack of surprise this did not happen.

Edgards, you KNOW this is a blatant ******* money making racket. Please cease this immoral activity and cancel ALL the Airtime Deductions you have ********ly added to accounts, and REFUND us our money.

My Ref # ********** 245056

0
Replies (2)
Edgars
Edgars's reply26 Sept 2017, 16:32
Official

Kindly be advised that the request to cancel financial services has been sent directly to the accounts team for actioning. We have also updated the address on the system records as requested. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***

Best regards,

Edgars
Edgars's reply26 Sept 2017, 16:33
Official

Kindly be advised that the request to cancel financial services has been sent directly to the accounts team for actioning. We have also updated the address on the system records as requested. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***

Best regards,