Special Sevices

<p>On 6/1/2017 I was at the store and bought linen of ±R6,000. I wanted 2 more towels and Lerato at the Waterfall Mall branch assisted in ordering the towels. I was told I would have the towels within the next 7 days. Everytime I went back to the branch, I was told that they have not received my towels. On 17/1/2017 I received an SMS advising that the items was in source, ref ********** . On 8/3/2017 I called the call centre and was informed that the parcel was with the couriers, tracking number DWN ********** 0. After a week, I called the courier company to find out where the parcel was and was told it has been delivered to Edgars in Four Ways. I then called the customer complaints department, telling them the story. And everytime I am being told that they will escalate the query and everytime I am told that they have not received any feedback. I cannot believe that it takes 3 months for 2 towels to be delivered from anywhere in the country to Rustenburg</p>