SPAMMED AND HARRASSED WITH SMS's, CALLS with account NOT IN ARREARS!!!!!!

Item: Edgars
Rating: 1
Author: Mo D

I am a customer that makes a purchase and then pays it off at the end of the month and my account is usually always on R0.

I finally made a purchase in March. I was then spammed with SMS's, Emails and Voice Automated calls daily for a week prior to month end saying I can get a voucher from Checkers and details on how to pay my account.

Till today, I am receiving these calls when the balance was settled.

I wish to close my account after this terrible customer experiences. Don;t treat loyal customers as **** as this

Helpful (0)

Replies (1)

Edgars's replyOfficial

16 May 2020, 08:52

Good day Mo Deen

Thank you for your email.

We apologise for the inconvenience caused.

Please note that we are advising customers on our different methods of payments, this was not based on how much balance you might be having on your account.

We communicated this to all our customers as a precaution to help reduce number of people that visit the store to make payments.

We apologise once again as this was an unpleasant experience for you.

Kindly note that we will be contacting you shortly regarding you request to close account.

Your query reference number is ***/GO

We wish you all the best during this period. Stay safe and #flattenthecurve.

Kind regards

Customer Experience

Edgars's reply16 May 2020, 08:52

Official