ADP
Andre-Charl Du Plessis
1 reviews | Active since Nov 2014
30 Sept 2019, 13:07
Spam via email
I contacted Edgars contact centre to request Edgars to stop spamming me with promotions and that I would like to only receive my bill via email... The person that assisted me stated that if I opt out on the promotions emails that I will not receive my bill anymore and that I will have to phone in for the amount outstanding. I requested that my bill get send via post and I was informed that Edgars only uses the email feature. I am not satisfied with this service because I did not ask to be sent promotional emails.
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Replies (2)0
Replies (2)
Edgars's replyOfficial
30 Sept 2019, 13:22Dear Andre-Charl
Thank you for making contact with us.
Kindly note that the statement flag has been amended to postal.
We apologise for the frustrations caused to you.
The communications will stop within 30 days since they are pre-loaded.
Thank you for your business.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the statement flag has been amended to postal.
We apologise for the frustrations caused to you.
The communications will stop within 30 days since they are pre-loaded.
Thank you for your business.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply30 Sept 2019, 13:22
Official
Dear Andre-Charl
Thank you for making contact with us.
Kindly note that the statement flag has been amended to postal.
We apologise for the frustrations caused to you.
The communications will stop within 30 days since they are pre-loaded.
Thank you for your business.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the statement flag has been amended to postal.
We apologise for the frustrations caused to you.
The communications will stop within 30 days since they are pre-loaded.
Thank you for your business.
Your ***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
ADP
Andre-Charl Du Plessis's updateReviewer Update
11 Nov 2019, 19:46Hi, its been over a month and I am still receiving emails from Edgars and on the reply you stated that the spam emails will stop.I am not happy with the service from Edgars. You don't do what customers request but wait until you make a late payment then Edgars will be quick to phone and harras you for payment... stop sending me spam emails... I just want my bill not all the other ****...
ADP
Andre-Charl Du Plessis's update11 Nov 2019, 19:46
Reviewer Update
Hi, its been over a month and I am still receiving emails from Edgars and on the reply you stated that the spam emails will stop.I am not happy with the service from Edgars. You don't do what customers request but wait until you make a late payment then Edgars will be quick to phone and harras you for payment... stop sending me spam emails... I just want my bill not all the other ****...