UC
Ursula C

1 reviews | Active since Mar 2013

01 Jul 2015, 09:14

SPAM & ACCOUNTS

I closed my account months ago, due to spam during working hours. I was promised that they will STOP BOTHERING me.<br> And today I receive YET ANOTHER PHONE CALL (SPAM) from Sipho (Lady) from your company.<br> And then when I am fed up and tired of this nonsense, She tells me \she does not have time for this"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;263585;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/07/01 9:12;15/07/01 7:15;Horrible service from FNB;8,51E+13;;***;Horrible service from FNB<br> <br> <br> During the end of May beginning June I called FNB to cancel my device they sold to me.<br> I spoke to Unathi who claimed to be a Team Leader and promised to call me back and never did.<br> On the 23 of June I called FNB again and I spoke to Thuli Sibanda who was disgustingly rude to me.<br> I asked to speak to Unathi she told me he was not around, in her own words \You I can put you on hold if you want to and wait for him until he comes back\"". I asked the rude girl to tell Unathi to call me back.<br> Unathi called me back. When I asked Unathi why he didn't call me back had no excuse to why he didn't get back to me like he promised to"

0
Replies (1)
Edgars
Edgars's reply03 Jul 2015, 16:52
Official
Hello Ursh888,

Thank you for bringing this matter to our attention. Please note we have send a request for an Opt Out to our IT department. We apologise for the overall experience, but we assure you your email address and cell number will be removed from our database

Management will send you an apology letter shortly. Please accept our sincerest apology, but we assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***

Best regards,