sD
siphelele D
1 reviews | Active since Mar 2015
19 Mar 2015, 15:18
sold a reject cell phone to me
0n the 19/01/2015 bort a samsang s3 that gave me problems with in a week sent it back to edgars on the 26/01/2015 its still in repair up till to day no calls nothing when i do ask the answer i get is that they still waiting for parts till today 18/03/15
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Edgars's replyOfficial
20 Mar 2015, 14:42Hello sphestone,
Thank you for raising your apprehensions with us. Please note we have liaised with the store and they confirmed that MTN is still awaiting cell phone parts from the suppliers, and your cell phone is one of the first one on the list. The store manager will also liaise with MTN management for a quicker resolution. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note we have liaised with the store and they confirmed that MTN is still awaiting cell phone parts from the suppliers, and your cell phone is one of the first one on the list. The store manager will also liaise with MTN management for a quicker resolution. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply20 Mar 2015, 14:42
Official
Hello sphestone,
Thank you for raising your apprehensions with us. Please note we have liaised with the store and they confirmed that MTN is still awaiting cell phone parts from the suppliers, and your cell phone is one of the first one on the list. The store manager will also liaise with MTN management for a quicker resolution. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note we have liaised with the store and they confirmed that MTN is still awaiting cell phone parts from the suppliers, and your cell phone is one of the first one on the list. The store manager will also liaise with MTN management for a quicker resolution. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***