1 reviews | Active since May 2016
So sick of problems with Edgars - ***** on my mother in laws' account.
<p>Somebody bought prepaid airtime on my mother in laws' account. Queried with the local branch on the 12th of May 2016 and was told it would be sorted out. Over these next 2 months we queried the problem with the branch again and I had a huge fight with the manager. So eventualy tracked down the OTA (RCMS division) who gave me the number the account is linked to. It is on her old number of which Vodacom told her the SIM was "broken". So there are three culprits in this little drama - Vodacom for allowing an unauthorised SIM swap, Edgars for allowing a 3d party to register on the account and the 3d party OTA not checking and verifying if the owner of the account was valid. So, on the 15th of June I will be off to both Vodacom and Edgars again, to try and get this sorted out. I see a ******** case being opened soon as this was outright ***** and collusion between the 3 companies. People - close your Edgars account, you are looking at problems on it eventually! (You have no protection from Edgars side on these fishy 3d party services). They have already lost my account and patronage due to another 3d party stuff up! </p>
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ********** 349/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Thank you for bringing this matter to our attention. Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback will be provided shortly.
Your reference number is ********** 349/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind Regards
Customer Experience team
***
Still not fixed! Please action as you promised in store and on the private reply.
Still not fixed! Please action as you promised in store and on the private reply.
