So sick of Edgar they are useless
<p>I changed my address with you but still I have received my monthes statements in my old address after the one said they can change my address and new address will show for the last statement it was sent over 48 hours and with the old one. I need a COMPETENT person to call me in Afrikaans and assist. I demand you change my last six monthes statements to the new address. </p>
We must apologise for the delayed response.
Please be advised due to the system a statement is only generated once at the end of each billing cycle .As there address on your account was updated after your statement was generated on the 06.09.2016 the current statement dated 06.09.2016 will still reflect the incorrect address however your statements from October 2016 will reflect the correct details.
As per investigations a current letter has been sent to you providing your new details. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Please be advised due to the system a statement is only generated once at the end of each billing cycle .As there address on your account was updated after your statement was generated on the 06.09.2016 the current statement dated 06.09.2016 will still reflect the incorrect address however your statements from October 2016 will reflect the correct details.
As per investigations a current letter has been sent to you providing your new details. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
This is an old hello Peter complaint of 4 weeks ago. This is how long I have been struggling getting the right details to you this service so really shocking you charge me over 21% in my account but can even deliver a little bit of service I require.......
This is an old hello Peter complaint of 4 weeks ago. This is how long I have been struggling getting the right details to you this service so really shocking you charge me over 21% in my account but can even deliver a little bit of service I require.......