1 reviews | Active since Nov 2014
SO MUCH FOR LOYALTY AND CUSTOMER SERVICE EDGARS !
Edgars Canal Walk Customer Service the worst hell hole to ever get stuck in. I was there 2 Saturdays ago to return merchandise - a cash refund of R 699 was due. I did not have R1 to give the consultant so that she could give me R700. So off she went off to find change - returning 15 minutes later with the change !?!<br> <br> In the process my Thank U loyalty card with R480's worth of loyalty points was not returned.<br> <br> I called Edgars on Sunday and I returned to the store later. All to no avail...the card is missing and the points are lost. The card does not even show up against my name and ID number.<br> <br> WHYY???? This is a blatantly inefficient system open to abuse by staff members because there's no check / signature when the points are utilised. So anyone can utilise it.<br> <br> Please Edgars explain to me why I should have to pay the price for no authentication on utilisation of points, (i.e. the card is as good as cash!!!), what incentive I now have to shop at Edgars, and how I am supposed to get my points back ??? Do you have any idea how long it's taken me to earn R480 worth of loyalty points.<br> <br> Major flaws in your system, apathetic attitude of staff, and Customer pays the price. Thanks
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your missing card and the service experience at Edgars Canal Walk. Kindly note that our attempts to contact you were unsuccessful and we have managed to trace your lost card.
we have escalated your concerns to the relevant management team to address accordingly and revert feedback to you shortly. It is feedback from customers like you that will ensure, that we will continue to maintain the high standard of quality that you expect of us.
Your reference Number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your missing card and the service experience at Edgars Canal Walk. Kindly note that our attempts to contact you were unsuccessful and we have managed to trace your lost card.
we have escalated your concerns to the relevant management team to address accordingly and revert feedback to you shortly. It is feedback from customers like you that will ensure, that we will continue to maintain the high standard of quality that you expect of us.
Your reference Number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon Customer Experience Team,
***