MA
Melissa A
1 reviews | Active since May 2009
23 Jun 2015, 14:27
So much for customer service
I phones your call centre this morning to request a copy of purchases made since July 2013 and I referred to the store for assistance. When I got to the N1 City Mall store I was told I need to call the call centre. After waiting for more than 10minutes with the agent dialling the number 4-5 times I took my card and left as I had to go there during my lunch time. Still, my problem hasn't been resolved and I wasted my lunch for nothing!!! Your service is really disgusting. Such a simple request they cannot assist with. Sort this out as I need it tomorrow!!! This includes cash card purchases.
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Edgars's replyOfficial
24 Jun 2015, 17:01Hello Blaze007,
We tried contacting at 04:52 PM bit we couldn't reach you.
Please note we have emailed statements from July 2013 to present. However, we do have statements for cash card purchases. Statements are the only means of tracking purchases made on the account. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
We tried contacting at 04:52 PM bit we couldn't reach you.
Please note we have emailed statements from July 2013 to present. However, we do have statements for cash card purchases. Statements are the only means of tracking purchases made on the account. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply24 Jun 2015, 17:01
Official
Hello Blaze007,
We tried contacting at 04:52 PM bit we couldn't reach you.
Please note we have emailed statements from July 2013 to present. However, we do have statements for cash card purchases. Statements are the only means of tracking purchases made on the account. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
We tried contacting at 04:52 PM bit we couldn't reach you.
Please note we have emailed statements from July 2013 to present. However, we do have statements for cash card purchases. Statements are the only means of tracking purchases made on the account. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,