So frustrated with no feedback from Finrite

It has been 2 days and Finrite has not given me any feedback regarding my report.<br> Device details appear on report under Finrite regarding Handset faulty on 3rd repair and no reply from Finrite. Edgars needs to take responsibility as I have taken the insurance with them. They need to provide proper and concise feedback as I as a paying and club holder with Edgars. The consultant Fiona from Gateway knows me and my name as I been more than several times to the store and has contacted them numerously. I am sick and tired of being pushed around. Someone needs to wake up and do their job properly. There is not a time that I have failed to pay my premiums. The pathetic service from Finrite goes without saying and Edgars needs to reconsider changing their insurer to a more reputable company as many of us are terribly unhappy and disappointed with their service of no reply. Its like as if us customers are non existent. Who do we take this matter up as no one from Finrite responds? What do they get paid for? Who is benefitting from my premiums, certainly not me? my next step is to address this matter legally to Finrite and Edgars due to no response from Finrite, and Edgars being the mediator