SO FED UP WITH EDGARS....BEWARE OF EDGARS

<p>I have had an account with Edgars for some years now and have always paid my instalments without any issues. Then i received a statement one time and noticed that there were a number of insurance policies that i had not signed up for. I approached Germiston branch where i opened my account and they said they were going to investigate and that someone was going to call me. They cancelled all the insurance policies that day but I never received the said phone call and never got my refund.</p> <p> </p> <p>However, a few years later the same repeated itself again. I settled my account in June 2016 at EDGARS EASTGATE and bought a bag for R600 on the same day at JET EASTGATE. I wanted to build up my credit score so i intended to pay it off in 2 months. However after paying R300 in July and R300 in August, i expected to at least be left with the interest portion then my account would be settled. Then I received a statement stating that i owed EDGARS more than R1 000, and the statement listed different types of insurance policies that i was said to have joined. I explicitly recall that i never signed up for anything as i only wanted to build my credit score and do not believe in insurances anyway enough to join one. Then i went to EDGARS Germiston branch and they said they were going to cancel all of them and they said they were going to investigate to see if i signed up for the insurance policies. </p> <p> </p> <p>i never got any feedback from them and whilst still waiting, i received another statement showing that the amount owing was still high. I went back to the branch and they said that they investigated and found that I had not signed up for 2 of the insurance policies, funny enough those 2 had the least charges, and they refunded them. The other 3 policies they said they had proof that i signed up for them and that they were going to email me in 24 hours. I followed up countless times as the outstanding balance was not changing and no email was sent. I made a payment of R100 in Septemner and another R100 in October while the so called investigations were taking place to avoid being handed over to debt collectors.</p> <p> </p> <p>I was told that i signed up for the said policies at JET EASTGATE and i went there and spoke to the manager and we called the EDCON head office and they said they were going to send to that manager's email address and the manager would call me as soon as she receive the email. Two weeks passed and nothing happened. I went back to JET EASTGATE and saw the same manager and she said she never received anything from the head office. </p> <p> </p> <p>I then went to EDGARS Germiston branch in search of asnwers and the credit control manager allowed us to see the transactions on our account from the day we opened the account on her screen. We were shocked to see that the policies had 2 different dates that they allegedly said i had signed up for them, and funny enough on both of those dates i was out of Johannesburg on business trips. I have proof to substantiate this. However i thought i would show them the proof and present my case but before i could do that, i got a call from EDGARS Debt Collectors, Brook & Luyt and they said they are following up on payment of the outstanding amount.</p> <p> </p> <p>I am really desperate to get this issue resolved hence i am presenting my case on this platform. My account number is 6 ********** 5 ********** , and would appreciate someone from EDGARS to please assist.</p> <p> </p> <p> </p> <p> </p>