So dissatisfied

I went into Edgars Pavillion and was flabagasted by the dissapointing service! What should have taken no longer than possibly 10 minutes maximum, took about 40 minutes. I purchased an item of R85 that was marked down by 50 %. I so wish that I just opted to pay cash instead. I stood in a very long queue - suggestion to watch your camera footage if you do have. Was eventually at till about 13.00. Vumile Magwaza, pleasant lady, rung up my entry and asked me to sign electronically, when I realized the price was incorrect. She then walked to the counter to go and look why it was wrong. In her absence, without my authority, I think the supervisor didn't believe me, manually processed my purchase as the computer was counting down time. (Vuyeswa). I did ask her how she could put a purchase through without my authority but was not really offered any apology or explanation. I kept my patience with anyone's poor ability to keep me informed. They were battling to correct the entry and it seemed as though the customers next to me were also battling with their marked down prizes. At eventually 13.22 they did a refund back to my account minus the fact that I had to walk out the store without my purchase. I called for a Manager and Kamy came to assist. This was now in more than a half hour later. When I told her how long I have been waiting to make a purchase, her first reaction was that it was impossible for me to have waited this long. I told her that there was no need to argue with me as to how long I was at this till,it was not why she was called. Well the short and sweet I guess, I waited for 30 - 40 minutes at your till to make a purchase, which I could not be helped with as nobody could figure out the till logistics. I felt embarrassed being in the queue so long, frustrating for my husband to stand and wait on our day off in your store. We could have paid cash for an item within a minute. That wasn't even offered to us after having asked for my Edgar's card. In fact they put a manual entry through my account without any authorization. I am so frustrated it is not even funny!!!!!!