TS
Tasneem S
1 reviews | Active since Oct 2015
13 Oct 2015, 14:24
so dissapointed by este lauder cosmetician
I purchased a double wear foundation from the Estee Lauder in Edgars and was helped by a lady who really didn't look like she was happy to help me I asked her for a skin match colour to complexion and she handed me one saying it's my colour it's costed close to R400 and I paid cash..i hardly use make up and tried using it for a function this weekend and it made my face look white and it's no where close to my colour..im so disappointed as this is a loss of my money for pathetic service..truly disappointed and disgusted.
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Edgars's replyOfficial
22 Oct 2015, 11:17Hello Tazmeralda,
We tried contacting you at 11:08 AM but we couldn't reach you.
It is with great displeasure to hear that the product you purchased does not meet your expectations. Please be advised we have liaised with Lesego who works at the Estee Lauder counter, who said you may visit the store with the proof of purchase and he will investigate further and also liaise with the consultant who assisted you. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 11:08 AM but we couldn't reach you.
It is with great displeasure to hear that the product you purchased does not meet your expectations. Please be advised we have liaised with Lesego who works at the Estee Lauder counter, who said you may visit the store with the proof of purchase and he will investigate further and also liaise with the consultant who assisted you. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply22 Oct 2015, 11:17
Official
Hello Tazmeralda,
We tried contacting you at 11:08 AM but we couldn't reach you.
It is with great displeasure to hear that the product you purchased does not meet your expectations. Please be advised we have liaised with Lesego who works at the Estee Lauder counter, who said you may visit the store with the proof of purchase and he will investigate further and also liaise with the consultant who assisted you. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 11:08 AM but we couldn't reach you.
It is with great displeasure to hear that the product you purchased does not meet your expectations. Please be advised we have liaised with Lesego who works at the Estee Lauder counter, who said you may visit the store with the proof of purchase and he will investigate further and also liaise with the consultant who assisted you. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***