1 reviews | Active since Apr 2015
So disrespected by Peter and Patience Ndlovu
I took my phone that was giving me issues to Edgars Maponya last year around July as I have insurance with them. After a month I went to check on it as per the stores advise , I got a lady at Maponya who had attitude who told me I don't have to keep coming to the store I will be contacted once the phone is back. I wanted July, August, September , October , November towards the end of December went to the store to find out what's happening. Only to find out that my phone could not be fixed insurance claim paid out R5000 In September For Me To Take Another Phone. I was angry at the fact that the store didn't have integrity Norman who promised to call never called back. I escalated to the store manager who apologised and offered a \R100"voucher for the inconvenience. I was not happy nonetheless I had no choice in the matter but to deal with these *********** people. I wanted a Nokia Lucia of which I was advised is not on stock can only get it month end. Came end of January they didn't have stock"
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, thank you for taking the time to alert of your experience, as this then helps us improve on all our service shortcomings and is the reason why we have such platforms available to our customers. We can assure you that we will be addressing all the concerns you have raised with us with the management of Edgars Boulders and we will be in contact with you as advised.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require.
As per our telephonic discussion, thank you for taking the time to alert of your experience, as this then helps us improve on all our service shortcomings and is the reason why we have such platforms available to our customers. We can assure you that we will be addressing all the concerns you have raised with us with the management of Edgars Boulders and we will be in contact with you as advised.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***