So Called Account Protection Plan

For Shame Edgars. For years and years, my sister-in-law has been paying R71.75 per month - a substantial sum - for so-called Account Protection Plan. When the family business was liquidated, and my sister-in-law lost her job, all of a sudden Edgars says, there is no benefit payable if retrenchment is due to a employment in a family-owned business. NO-ONE bothered to explain this insurance to her. NO-ONE bothered to talk about the exclusions. Anyone in their right minds would make an assumption that they have an "Account Protection Plan". What about FAIS, Edgars? For shame, you take money and then you claim she has no cover. Although we have asked Three Times for proof that you told her what was in the insurance, just as FAIS requires you to do, you have ignored this request. So now I am asking you in public. Provide the insurance policy, and where my sister-in-law signed that someone had told her about this exclusion. Without this, surely you can see that you have covered her for "Account Protection Plan"? Please reply and please do something about this. Details: Zona O'Donovan. Account ********** ********** 0391. My name: Eileen Thayser