1 reviews | Active since May 2015
Sneaky tactics in setting up cell contracts
A few months ago, Edgars invited me to opt onto an airtime top-up service linked to my clothing account with them. <br> <br> Unbeknown to me, Edgars then passed my telephone number to another company named The Postpaid Company - which in turn set up a Vodacom contract in their name on my cell number.<br> Then the new people changed my cell billing address to theirs - as a consequence, I cannot see what sort of fees are being charged against my account.<br> <br> When I found out, I called numerous times both Edgars and The Postpaid Company to cancel the contract and return to prepaid.<br> <br> Each time I got a call reference number (the last one, ***, was on March 07 2015 - with promise of feedback within 48h - which I am still waiting for).<br> <br> <br> ***<br> the post paid company <br> RMCS DEPT ***<br> ***
Thank you for bringing this matter to our attention. We do apologise for the delay in feedback. As per our telephonic discussion. Kindly be advised that the RMCS department, which is our third party for airtime related services, has advised that the airtime subscription was cancelled as per your request on the 11th of March.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the delay in feedback. As per our telephonic discussion. Kindly be advised that the RMCS department, which is our third party for airtime related services, has advised that the airtime subscription was cancelled as per your request on the 11th of March.
The reference is as follows: ***/GO
Thank you for your patience and continued support
Kind Regards
The Customer Experience Team
***