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Siyanda M

1 reviews | Active since May 2016

16 Jan 2017, 12:50

SMS & Airtime Subscription

<p>I am getting billed for SMS air subscription and Airtime contract plan I never took<br />I have been calling the RMCS team on ********** for the whole daybut they are not picking up. Why I am I being billed for something I didnt request. I want to cancel this the Edgars club because of this<br /><br /></p>

0
Replies (3)
Edgars
Edgars's reply16 Jan 2017, 16:12
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you.

Kindly find the RMCS details below

Tel: ***/ ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO .

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply16 Jan 2017, 16:13
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the R.M.C.S team and feedback will be reverted directly to you.

Kindly find the RMCS details below

Tel: ***/ ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO .

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

SM
Siyanda M's update15 Mar 2017, 11:37
Reviewer Update

I am still being billed for mobile content I never requested. I have removed my edgars club because of this. This is unacceptable. I will have to close my account if I have to, for this to stop