SMS Air Subscriptions and a Service Fee.
SMS Air Subscriptions and a Service Fee.
I am totally shocked that Edgars can just add anything to my bill without consent. I did not agree to air time subscriptions of any kind.
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Edgars's replyOfficial
21 Feb 2019, 14:14Dear Leigh,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply21 Feb 2019, 14:14
Official
Dear Leigh,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***