MT
Macqulyn T

1 reviews | Active since May 2015

13 Jan 2016, 10:31

SMS Air Subscription & Mobile Content

My statement dated 7 January 2016 has subscriptions and services that I have absolutely no clue or idea what it is nor if I ever benefit about it. But one thing is certain some corporate is benefiting by these charges been *******ly levied onto my account. Is this charges levied without the consent of the consumer legal does it comply with the National Credit Act or Consumer Laws. I also would like to request my statements to check how long this is going on as Edgars does not send me my statements every single month?? Call Edgars and they said they are not responsible for this it must be a 3rd party called RMCS. Cancel this subscriptions and reverse them. Also please send me a settlement letter as I do not wish to be with this Barclay group of ******* activities.

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Replies (1)
Edgars
Edgars's reply17 Jan 2016, 09:35
Official
Hello MacTitus,

We must sincerely apologise for the overall experience. Please be advised we have referred this query to the RMCS department to investigate on the subscription that is enrolled on your account. A request for a cancellation and reversal was also sent to the RMCS department.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,