TW
Tracey W
1 reviews | Active since Mar 2009
04 Feb 2015, 19:28
SMS Accounts - do not work on my phone
I cannot receive my account on my phone! I have explained this to your staff on the number provided, several times, however since they seem unable to understand this and I KEEP receiving SMS messages asking me to call you (at my expense) to verify that I want to receive my accounts by post (snail mail) I will now be closing my account. I am not running up my phone account for your convenience. I have had this account for more than 30 years but since you think so little of your loyal customers perhaps I am better off spending my money elsewhere!
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Edgars's replyOfficial
06 Feb 2015, 09:06Hello pctech,
Thank you for raising your concerns with us. Please note the post statements were delayed due to the postal strike and the accounts department activated the SMS/MMS statements so customers may keep a record of what is happening on their accounts. Please note we have emailed the statements to the given email address. However, the balance is 00.00 as there hasn't been any activity in 4 months. We have emailed the statements to the given email address.
Your reference number is: ***/GO
We apologise for the overall experience, but the E-statements were activated and you will start receiving postal statements too.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the post statements were delayed due to the postal strike and the accounts department activated the SMS/MMS statements so customers may keep a record of what is happening on their accounts. Please note we have emailed the statements to the given email address. However, the balance is 00.00 as there hasn't been any activity in 4 months. We have emailed the statements to the given email address.
Your reference number is: ***/GO
We apologise for the overall experience, but the E-statements were activated and you will start receiving postal statements too.
Kind regards.
Edcon customer experience team,
***
Edgars's reply06 Feb 2015, 09:06
Official
Hello pctech,
Thank you for raising your concerns with us. Please note the post statements were delayed due to the postal strike and the accounts department activated the SMS/MMS statements so customers may keep a record of what is happening on their accounts. Please note we have emailed the statements to the given email address. However, the balance is 00.00 as there hasn't been any activity in 4 months. We have emailed the statements to the given email address.
Your reference number is: ***/GO
We apologise for the overall experience, but the E-statements were activated and you will start receiving postal statements too.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the post statements were delayed due to the postal strike and the accounts department activated the SMS/MMS statements so customers may keep a record of what is happening on their accounts. Please note we have emailed the statements to the given email address. However, the balance is 00.00 as there hasn't been any activity in 4 months. We have emailed the statements to the given email address.
Your reference number is: ***/GO
We apologise for the overall experience, but the E-statements were activated and you will start receiving postal statements too.
Kind regards.
Edcon customer experience team,
***