Slow service and Unknowledgeable staff

<p>I Erroneously paid a very large amount over to Edgars instead of my Rent, you can imagine my stress over this as Rent is duer very soon. </p> <p> </p> <p>I called the Call centre on Monday querying what I needed to do to get a refund, they advised that I would need to send the proof of payment and request the refund and I would get a call back to confirm the details and my Bank account number. A Day later I was sent an Email requesting one months bank statement a copy of my ID and a letter requesting the refund. So I went out and got all the docs and again sent it to them immediately. TWO days later (today) I get another email stating that the ID needs to be certified. I am in teh finance industry and appreciate the efforts of ***** prevention but could this not have been communicated to me four days ago when I originally called re the over payment or at least communicated to me when the documents were first requested. </p> <p> </p> <p>like I said this was a very large ount of Money and I am lietrally sittin with unpaid rent let alone empty Grocery cupboards and tehre is no sense of Urgency from edgars Side. </p> <p> </p> <p>Please train your staff properly.</p>