MM
Mbali M
1 reviews | Active since Nov 2011
09 Mar 2016, 15:24
SLA expired
Your ***** department is so useless , No wonder ***** happens easily on people's accounts.<br> I sent a dispute form In Jan and till date I'm still waiting for feedback. I have to call you guys every time in order for the next process to happen.<br> Please do me a favour and close my acc as I don't think I can deal with such service<br>
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Replies (1)
Edgars's replyOfficial
10 Mar 2016, 09:23Hello Mbalisto,
Kindly note we tried contacting telephonically at about 09:16 but could not reach.
Firstly we would like to apologise for the lapse in service experienced..
Please be advised that your query is submitted to our *****s and dispute management team for urgent investigation. Feedback confirming the status of your account will be provided to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting telephonically at about 09:16 but could not reach.
Firstly we would like to apologise for the lapse in service experienced..
Please be advised that your query is submitted to our *****s and dispute management team for urgent investigation. Feedback confirming the status of your account will be provided to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply10 Mar 2016, 09:23
Official
Hello Mbalisto,
Kindly note we tried contacting telephonically at about 09:16 but could not reach.
Firstly we would like to apologise for the lapse in service experienced..
Please be advised that your query is submitted to our *****s and dispute management team for urgent investigation. Feedback confirming the status of your account will be provided to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting telephonically at about 09:16 but could not reach.
Firstly we would like to apologise for the lapse in service experienced..
Please be advised that your query is submitted to our *****s and dispute management team for urgent investigation. Feedback confirming the status of your account will be provided to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,