MP
Megan P

1 reviews | Active since Dec 2017

18 Jan 2018, 10:17

Sizes not the same as per the package

I went to Edgars to purchase a pack of 5 briefs for my 5 year old. I took the Mickey mouse pack aged 6-7 years as I know the sizes are quite small (generally). Get home,open the pack of 5 briefs only to discover that one of the briefs are not the same size as the other 4 and will definitely not fit my child. How is this even possible? I have paid for 5 briefs but can only use 4. Funny enough you can't return underwear. This is really dissapointing. Surely your staff check these things before they are packaged.

0
Replies (1)
Edgars
Edgars's reply18 Jan 2018, 13:40
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the inconvenience caused with the sizing of the briefs.By copy of your mail we will alert management so that they can assist you with an exchange for the correct size .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,