Six months and still nothing

Dear Edgars,<br> <br> It has now been six months since my query and 1 month since you last 'assisted' me. The last time I spoke to you a woman told me she would be exchanging my items and she would send me an email that I needed to show the staff at the Edgars in Melrose Arch, I did not receive an email from her and a month has passed. <br> If you go way back to my original query all I wanted was information, it was nothing more than a query about an exchange for a defective product. Six months later and still nothing. <br> <br> You know a customer service department is there to ensure that customers are happy but I have been anything but happy dealing with you. I can now honestly say that I will never shop at Edgars again. That probably means nothing to you but dealing with this kind of service for six months can actually put you off a store.<br> <br> Before you type your usual BS about how sorry you are and how you will contact me during the week, please just shut the f*ck up. I really don't want your excuses. If this task is too advanced for your 'trained and professional' staff to complete then please just say it's too difficult for you because clearly it really is. <br> <br> ***/***9/S.G.N<br>