Sisley counter - no staff -

I am a regular purchaser of Sisley skincare products. These are high end merchandise and do not come cheap.<br> I deal with a fantastic lady at the Sisleyey counter but she was on lunch break,<br> I had to call around the floor, until lady noticed me<br> I told her, I am a regular. Which if she used her brains , she could have checked my sale history on the file which sisley stores about their clients.<br> I was unclear on which exfoliation to purchase and she knew nothing about the product - where's the backup sales assistant?<br> I asked if I could take a sample of both then, she said, she cannot give out samples <br> I asked for manager<br> Oh wow now that was a mistake, the guy could not organize a sandwich in a sandwich shop.<br> He told me the same<br> Not once did they look in file behind Sisley counter for my details<br> Or Give me the samples, and smile<br> They said backup was also off<br> I told him that this is not a cheap product, I do not have all day to return, I have to work to afford the product and I will complain<br> He said ok<br> The manager said ok!<br> All he could offer is that sales assistant phones me , what and teleport the samples to me?<br> I am disappointed, high end goods deserve high end customer experience