SG
Sammy G
1 reviews | Active since Dec 2011
05 Nov 2015, 15:32
Simply Pathetic
I submitted a cellphone insurance claim on 21 October. After almmost 2 weeks no response and no reimbur*****t. I phoned and then was promised that my call will be escalated to the relevant department. I am still waiting.<br> <br> When I signed the contrcat I was told that it takes 3 working days for reimbur*****t. I also informed the salesman that MTN was willing to provide a letter as they dragged with the ITC number.<br> <br> I am hesitant to take out another phone via Edgars and not to mention any insurance via them.<br> <br>
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Replies (1)
Edgars's replyOfficial
06 Nov 2015, 10:00Hello sammyg4,
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised your cell phone insurance claim is approved and you may visit the store for assistance. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised your cell phone insurance claim is approved and you may visit the store for assistance. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply06 Nov 2015, 10:00
Official
Hello sammyg4,
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised your cell phone insurance claim is approved and you may visit the store for assistance. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised your cell phone insurance claim is approved and you may visit the store for assistance. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,