Sim Swap

My gran daughter blocked my sim card while playing with my cell phone, it said "Puk Blocked" and that means I am suppose to do a sim swap for my cell number: ********** 516. I called Cell C which is the network that I use. I wanted to perform a sim swap. the response I got from cell c was that my number belongs to a third party which is RMCS. I was satisfied with their response, now the problem started when I had to deal with this damn RMCS. They are beyond *********** and its really annoying. The first encounter was when they said they would call me on my daughter's phone to do the sim swap for me and said that would take 48 hours. Mind you that was on the 5th of September 2017, nothing happened until yesterday (the 19th Sep 2017) again when I now went to an Edgars store in Alberton where they assisted by calling RMCS again. they said they would assist us in 48hours again. Remember now I bought a second sim card for this, which is not free neh, An agent called yesterday still and said they had performed the sim card for me and that I should insert the new sim card in 2 hours time... U don't wana know how excited I was to get that call. I even opted to wait till this morning to insert the sim card. The sim card is still not working and Iam frustrated. Iam a founder at an Orphanage in Katlehong and all my sponsors have this number to get hold of me. I am really depressed of this whole situation and I want my details sent back to Cell C, I don't want to hear anything about this RMCS Anymore. IAM DONE!!!